2-Day ACAMIS Workshop in Mandarin

在学校建立卓越
客户服务文化

Building a Culture of Customer Service Excellence in Schools (CN)

Hangzhou International School 杭州国际学校
April, 2027

日期 Dates

周四及周五
2027年4月X至X日

Thursday & Friday
April, 2027

时间 Time

8:30 AM – 4:00PM

包括午餐和茶歇
including lunch and tea breaks

证书课程 Certificate Program

将授予 16 小时专业发展时间

16 Hours of Professional Development will be Awarded

早鸟票价 Early Bird Fee*

ACAMIS Members: USD 380
Non-members: USD 500

*有效期至 2027 年 3 月 1 日。
Available until March 1, 2027.

这个为期 2 天的研讨会面向前台和支持人员，包括招生、人力资源、运营、财务和行政团队，使用真实的学校案例。对于学校领导来说，这是一个加强整个组织协调的机会。

卓越的学校不仅取决于强大的教学，还取决于每位员工为社区服务的方式。当员工拥抱服务文化时，互动就会变得更加敏感、协作和以解决方案为导向。参与者将被邀请以团队形式参加，为建设一个更加互联、更加关爱和高效的学校社区迈出有意义的一步。

参与者将带着实用的工具和策略离开，帮助支持人员为家长、教师和同事提供一致、有意义的服务，以实现提高学生学习的共同目标。

This 2-day workshop is for front-facing and support staff, including admissions, human resources, operations, finance, and administrative teams, using real school-based cases. For school leaders, this is an opportunity to strengthen alignment across the organization.

Exceptional schools are not only defined by strong teaching, they are shaped by how every staff member serves the community. When staff embrace a culture of service, interactions become more responsive, collaborative, and solutions-oriented. Participants will be invited to attend in teams to take a meaningful step toward building a more connected, caring, and high-functioning school community.

Participants will leave with practical tools and strategies to help support staff deliver consistent, meaningful service to parents, teachers, and colleagues, with the shared goal of enhancing student learning.

对象
Who is this for

主題
What this is

成果
What participants leave with

这个为期两天的高度互动工作坊是为前台和支持人员而设，包括招生、人力资源、运营、财务和行政团队，使用真实的学校案例。对于学校领导来说，这是一个加强整个组织协调的机会。

This highly interactive 2-day workshop is for front-facing and support staff, including admissions, human resources, operations, finance, and administrative teams, using real school-based cases. For school leaders, this is an opportunity to strengthen alignment across the organization.

参与者将带着实用的工具和策略离开，帮助支持人员为家长、教师和同事提供一致、有意义的服务，以实现提高学生学习的共同目标。

费用 Pricing

ACAMIS 会员
ACAMIS Members

USD 480

USD 380 pp*

非会员
Non-members

USD 600

USD 500 pp*

*早鳥優惠有效期至 2027 年 3 月 1 日。Early Bird Discount ends on March 1, 2027.

议程 Agenda

Day 1 | Nov 19 Thu

模块 Module 1

跨文化交流要点
Intercultural Communication Essentials

Administrative staff are the vital first point of contact in a school, shaping the daily experiences of teachers, parents, and external partners. Designed specifically for front-facing and support staff—including HR, Finance, Admissions, and executive assistants—this session equips participants with essential intercultural communication skills. Attendees will explore diverse communication preferences and master the art of using clarifying questions to eliminate misunderstandings. School leaders will find this module an invaluable asset for strengthening their school's operational backbone and building a highly cohesive, culturally aware team.
- Communicate more effectively across cultures.
- Use clarifying questions to reduce misunderstandings.
- Build stronger working relationships in diverse school environments.

模块 Module 2

DiSC 见解和有效的沟通策略
DiSC Insights and Effective Communication Strategies

To build a high-performing administrative team, staff must understand not only their own professional styles but also how to adapt to others. This interactive module leverages the power of the DiSC Assessment to help support and front-facing staff decode workplace dynamics. Participants will dive into their unique profiles, cultivate a positive self-image rooted in their strengths, and learn actionable strategies to tailor their communication for maximum influence. It is a must-attend session for school administrative teams looking to minimize friction, handle challenging behaviors with confidence, and elevate collaborative teamwork.
- Better understand their own communication and work style.
- Adapt communication strategies for different personality types.
- Improve teamwork and workplace relationships through more effective interactions.

Day 2 | Nov 20 Fri

模块 Module 3

AI 驱动的商务写作
AI-Powered Business Writing

Clear and professional written communication is critical for maintaining school-wide alignment and parent trust. This forward-thinking module empowers administrative, marketing, and admissions teams to elevate their business writing by blending traditional frameworks with modern technology. Participants will master the strategic PDAC (Purpose, Details, Action, Close) framework alongside practical generative AI tools to draft clear, impactful emails. Through real-world scenarios and peer reviews, attendees will gain the confidence and professionalism needed to navigate routine requests and complex complaints smoothly.
- Write clearer, more professional emails and school communications.
- Use AI tools and the PDAC framework to improve communication effectiveness.
- Respond to requests and complaints with greater confidence and professionalism.

模块 Module 4

高效的优先级排序
Efficient Prioritization

Fast-paced school environments demand that administrative staff constantly manage competing priorities and unexpected operational tasks. This module provides executive assistants, receptionists, and facilities teams with proven, practical strategies—including Stephen Covey’s time-management frameworks—to ruthlessly eliminate distractions and focus on high-impact work. By learning to "manage themselves" and role-playing how to communicate boundaries clearly, participants will walk away ready to handle shifting workloads smoothly, align expectations with school leaders, and drastically reduce workplace conflict.
- Prioritize tasks more effectively in fast-paced school environments.
- Reduce distractions and focus on high-impact work.
- Communicate priorities clearly to manage expectations and reduce conflicts.

主持人
Facilitator

Sophia Deng

经验丰富的行政领导者和主持人
Experienced Administrative Leader and Facilitator

Sophia 是一位经验丰富的国际教育行政专业人士，目前担任香港哈罗公学校长执行助理。她拥有 10 年学校管理经验，通过沟通、协调和日常运营管理支持学校领导。索菲亚热衷于行政人员在加强学校文化和有效性方面所发挥的作用。
她为行政助理和新兴行政领导者主持 PeerSphere 同伴学习社区，并坚信领导力是一种可以随着时间的推移而发展的技能。
索菲亚拥有北京林业大学和约翰霍普金斯大学的学位。
Sophia is an experienced administrative professional in international education and currently serves as Executive Assistant to the Head at Harrow Hong Kong. With 10 years of experience in school administration, she supports school leadership through communication, coordination, and daily operations management. Sophia is passionate about the role administrative staff play in strengthening school culture and effectiveness.
She hosts PeerSphere Peer Learning Communities for executive assistants and emerging administrative leaders and strongly believes that leadership is a skill set that can be developed over time.
Sophia holds degrees from Beijing Forestry University and Johns Hopkins University.

与同行一起在西亚斯国际学校学习
Learn with Peers at
Sias International School

河南省鄭州市鄭東新區龍湖南區朝陽路與第四龍騰街
4th Longteng Street and Chaoyang Road, Zhengdong New District, Zhengzhou City, Henan Province, China

Dr. Sam E. Mills

学校校长 Head of School
西亚斯国际学校 Sias International School

早鸟优惠进行中 Early Bird Now Open

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